Lowcostholidays reviews

Lowcostholidays reviews

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Money paid, no holiday!

I booked a holiday online and completed the payment information but after a long wait an error came up asking me to start again. I then received an email confirming the booking of the flights, but not the hotel. I phoned low cost holidays and spoke to someone instantly who was very helpful and could confirm the holiday had been booked and sent an email with all the details. Frustrating but most helpful and found exactly what we wanted.
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Amend a booking - Customer service Absolute JOKE

I made a booking in Feb, now one of the group has to be changed. I have now tried since last Thursday to amend the hotel. You cannot do on line and must call. 10 per minute. I have spent hours on the phone. Either too busy to even put you in the call queue or you are on hold for hours at a time. So easy to book but if you have an issue no one to talk too. Sent 10 emails to all departments not a reply. Quick to take money not quick to resolve issues. Will never book with again. Even phoned new sales line. surprise surprise you get right through, but they cannot do amendments. Absolute JOKE
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Good job!

This booking was hassle free, so so easy.
The telesales advisor had a good attitude to customer service and was professional and courteous in everyway.she found everything I wanted at a price I could afford.
Low cost ! No hassle!
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Best Value Package For Summer 2014

Just booked our summer holiday for this year. Website was easy to navigate with search options that allowed you to look at holidays for larger families. Easy to see additional costs of baggage, transfers, airport parking and insurance. The only minor hiccup we had was after paying the full cost of our holiday the confirmation email we received stated that a balance was outstanding as the baggage cost had been duplicated. This was quickly resolved by raising a call back through the website and we received an email the following day confirming we had nothing left to pay.
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Easy Booking

I found the booking procedure very easy and the Hotel details precise and well explained
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Good customer care, but website did not work properly

Hi, I booked a holiday with Low Cost Holidays in Turkey for end May. I could not complete the booking online as I would get messages about technical issues. I called Low Cost but was told that the hotel has no rooms available although the website was still showing availability for my dates. I called again and a Low Cost Holiday agent called Adam helped me with the booking. The issue apparently was with booking the flights. I am very pleased that I managed to book the hotel I wanted and look forward to my holidays.

It is not a 5* experience as the website did not work properly and as a result I also missed on a 3% cashback offer for online bookings.
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LOWCOST, BUT HIGH QUALITY STANDARDS.

WE HAVE CHOSEN LOWCOST HOLIDAYS EVERY TIME WE WANT TO GO TO SPAIN. WE HAVE NEVER HAD ANY PROBLEMS. IF WE HAVE HAD TO SPEAK TO SOMEONE AT CUSTOMER SERVICES THEY HAVE BEEN EXTREMELY HELPFUL.

CANNOT NOT RECOMMEND LOWCOST ENOUGH. ALREADY HAD ONE SHORT BREAK WITH THEM AND HAVE ALREADY BOOKED AGAIN, DID NOT HESITATE WHO TO GO WITH.
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oldies helped to decide

My friend and I knew we wanted to go to Marbella but could not find the right hotel at the right price. I telephoned and spoke to a nice gentleman who patiently looked at all available hotels and helped us to decide on one. Without him we would probably have given up.
Only one detrimental thing was that he took another call whilst I was on the line .
Not been on holiday yet but looking forward to it.
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I'll a Go Go 'Low Cost Holidays' again!

What can we say! We had the best holiday ever! Fantastic resort booked Grande Villas Resort In LBV Orlando! Excellent hotel, fab amenities and spot on location! Will def book again with this company recommended to all of our family and friends already. Thank you for a brilliant holiday!
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Great holiday as always!

It was third time we used Lowcostholidays and it was always perfect experience. Cheap but very good quality! No problems whatsoever, thank you again Lowcostholidays!
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Does what it says on the tin!!

I found low cost holidays as I was searching the internet for a value for money deal. I can't speak highly enough of them, great easy to use website, low deposit and best of all the price..... it was even cheaper than booking direct with the hotel!!!
Just looking for our next holiday and once again low cost holidays have come up with the best and most cost effective deal......... Corfu here we come.
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Great deal but beware the accuracy of website booking.

I will try to keep this brief.
Chose hotel, added flight (paid ryanairs ridiculous baggae fees).
Went back to website 2 weeks later to add airport/hotel transfers which we forgot to do at time of booking.This is when we realised that they had given us a flight that was some 4hours away from our hotel rather than the 50 mins shown on hotel details. Got several friends to go through the motions of booking as we did and thay ALL failed to spot this blunder.
However the response from Lowcost has been great. Ok so we had the usual long wait stuck on the phone but once we got through they were polite, apologetic and worked with us to sort the problem out. We have not taken our holiday yet so lets hope the hotel lives up to their hype.
If all goes well with the actual holiday then i will be back to give them the 5th star. So far customer services have been excellent!
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Good prices and easy online booking system

Very easy to find what you're looking for, filter out down to resort and sorry by price.
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DUH!!!!! what more could you ask for

Spent 2hrs in travel agents ....nothing...... came home went onto lowcostholidays hey Presto! within the space of 5mins had a holiday booked at an extremely affordable price ....what more could you ask for ..
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After sales non existent

Great at taking your money but beware if you need to amend your booking! They don't answer emails and the phone line for customer services always goes through to answer machine saying "they're too busy to take your call" but not until you've hung on the line for at least 5 minutes thus making them 58p every time you phone! They had at least £3.00 of my money and still no response. If my holiday has any issues because I couldn't speak to them in advance they will be hearing from my solicitor for a FULL refund.
Lowcostholidays

Reply from Lowcostholidays

Hello,

I am sorry to hear that you had some trouble. I can see that your issue has been resolved now and hope that you have a lovely holiday.

Kind regards
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Great presales service unacceptable after sales support

Unacceptable!!! I have been trying to call customer service to amend my booking due to a death in the family, I have been hanging on the line no less than 7 times for 20 minutes on before a recorded message said they were to busy to have my call!!!!!

When I called another department they transferred me to the same line and it dropped again!!!

This is dreadful, this has been going on for days. They were fantastic when I made my booking and by magic picked up call within seconds.

I do not wish for anyone to experience what we have been through.

Ouahiba Frost
Lowcostholidays

Reply from Lowcostholidays

Hello,

I am sorry to hear that you are having trouble, I can see that this has now been resolved and I hope that you enjoy your holiday despite this.

Kind regards
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Fast good value for money

Booked the holiday in the phone was very quick and easy the person rushed a bit to close the sale but he was okay. Got emails with remainders and stuff u could do while on holiday wen we got there there was no problems got what we expected to get :)
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Cheapest and quickest results!

Great to find a company that has a website that's intuitive and quick! Scoured the web for hours but nothing could beat the prices on Low Cost Holidays! Tobago here we come!
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Cheapest company I found

I found this company to be very competitive and always gave me the lowest costs after searching quite a few websites I decided to book with them.
Can't wait to go on holidays now.
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Easy to book, friendly staff

I booked two holidays recently and both have been easy to book., the price did go up each time at point of purchase though.

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About this company

Book cheap holidays online with lowcostholidays.com; find last minute holidays, bargain holidays abroad, all inclusive holidays and cheap city breaks. Now anyone can go anywhere!

Visit Lowcostholidays

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Lowcostholidays is in category: Travel & Holidays

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