Gear4DJs reviews

Gear4DJs reviews

Good
8.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
34 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

fantastic and efficient service

I bought a laser from gear_4_djs, delivery was prompt and communication was regular and informative.

The product was delivered and tested by myself and then put away for a few weeks... tried it several weeks later and it failed to work, surprising as the product was a high quality unit... i contacted them and within hours was contacted back.

After a brief trouble shooting period i was offered a brand new replacement, and never once was made to feel that perhaps it was something i had done...,. I would like to thank gear 4 djs for providing such a fantastic and efficient service.

It is nice to be treated with respect as a customer by people who obviously care about the products they sell, and their reputation in selling those products.... i know it's difficult on-line to try and project an image, but gear 4 djs really does have a "family run" feel about it, they are proof that courtesy, patience and smooth communication can go an awful long way.

I would't hesitate to buy from them again.... to sum them up as a seller in three words?..., efficient , courteous and integrity.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Seriously good - really impressive service.

I found (and started using) this company based on a very competitive price for a product (Bubble Fluid).

However, it was their service that has really impressed me.
Before ordering, I had a query so I emailed them. They responded almost immediately, with exactly the answer I needed! The order was then processed really quickly, and the product delivered very fast - faster even than advertised despite us being in a remote location.

Some time later, I had to approach them to see if they had a Product Safety Sheet. They emailed back within minutes with all the information I needed.

Next time I go back, it will be because of their great service. Really impressive, friendly & helpful folk.

They've got me hooked!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointed - I believe they tried to deceive me

Bought a brand new lighting effect from these guys. It was delivered a day later than promised but thats no great problem. However I was surprised to find the box battered and ripped. On opening up the effect, there were clear scratch marks on the paintwork where the light had clearly been mounted and used. There were also small scratches elsewhere over the casing. I emailed Gear4DJs immediately. This is a copy and paste of the email:

"Just received this lighting effect and unpacked it to try out. Given that the unit was bought as brand new and unused, I am curious as to why the top of the unit has several scratches on it, and the holes in the hanging brackets have scuff marks around them where the unit has obviously been hung before?
Please could you explain why this would be the case?"

I then got this reply:

"Thank you for bringing this to my attention. I have checked with our warehouse team and they have said that you ordered the last Cuboid that we had in stock (as the product line has now been discontinued) however when the box was opened and item was tested for QC purposes it was found to have a fault with one of the lenses. As a result the warehouse team opted to send you our demo model which was hung on our lighting rig rather than delaying the shipping of your order."


Personally I don't believe that they personally test every item for QC purposes, opening each box and trying the item before sending. If this was genuinely the case surely they could have let me know BEFORE sending the item?

The item does work and is not affected by this in anyway, but with so many outlets for this kind of kit, this is my first and last purchase from Gear4DJs
Gear4DJs Ltd

Reply from Gear4DJs Ltd

Hi Steve,

Thank you for your comments and I am sorry to hear you were not 100% satisfied with our service this time. As I said on the phone earlier Gear4DJs strives to ensure every single one of our customers is fully happy every time they order from us. I know you are happy to keep the unit, but should you wish to return the unit for a full refund due to the condition you received it in this is always an option to our customers. All purchases are covered by our 100% no quibble guarantee.

As I offered on the phone earlier we would love you to give us a second chance and experience the real Gear4DJs service. As a gesture of goodwill we have a voucher here for you to redeem against any future orders. I hope this resolves the issue for you.

Kind Regards,
The Team @ Gear4DJs
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awesome as always

These guys never fail to provide a fantastic customer experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Magic Service, Get your DJ gear from Gear4djs. Can't fault :)

Hey, this place has provided me with excellent service through eBay and Direct :) Bought some crazy light bars and a DMX controller. Next day delivery (free of charge via a recognised courier) with text advice. Would love to go to Brighton and check out the showroom for inspiration! I'm crazy on lights and scanners... Well packaged too... Check them out :) credit where it's due, the company was recommended to me by a few successful clubs in the Brighton area...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service yet again!!

I ordered a couple ADJ mega pars not relising they were on Pre order, Got a call from Ollie to explain as I needed them urgently Oli recommended another product. That was delivered the next day.

I have dealt with Gear4DJs via their retail outlet as well great advice and service there as well.

Not the cheapest but close the service is worth the extra couple of quid!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First site I visit when looking to purchase

Good website, good stock of products, excellent next day delivery, friendly helpful staff, what's not to like.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast service, fab products

Ordered speaker stand bag, fast delivery and great product, many thanks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

its all good this end

it turned up ok and on time!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great DJ equipment

Great DJ Equipment at great prices! end of story! good stuff
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Outstanding Service

Ordered 6 truss clamps, they arrived in less than 24 hours, customer service was excellent, replied to my messages in exeptional time, simply one of the easiest transactions ive had off a company for a long while...

Infact only thoman could possibly match there service, but prices are better here, so big thumbs up from me guys, and i will deffinatley be using you in the future....
Gear4DJs Ltd

Reply from Gear4DJs Ltd

Thank you very much for your feedback!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very polite and good service

light were as described. Worked fine. very good value for money
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great service

i purchased a dj bank of 4 lights by chauvet very good lightweight does what it says on the tin! service was good as i ordered in the x mas rush only down side from chauvet was a very small power lead(kettle type) but hats off to gear 4 djs as they were the best price on the net every where else was 5 pounds more ! i will be using you again


thanks paul finalfrontier roadshow aylesbury ,bucks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service and the gear is in stock

Good experience with both my orders so far. Free delivery is always nice, and even better, the optional next day delivery is affordable and genuinely 'next day', helped by the fact that these guys seem to actually keep the things they sell in stock -- unlike some online merchants.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick and easy

I had a few questions that where answered quickly and adequately. Overall a very good shopping experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service!

Items arrived on time, recorded and as expected. Well packaged and items are reasonably priced.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Item was delivered within 3 working days, great service. :-)

Kam remote control ordered :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Lightning speed of service!

Ordered lights one day - clear description on website - easy payment facility - goods arrived the next day! Incredible
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Jelly Dome

Lovely light, delivered promptly. Great value. Thanks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Marvelous from start to finish.

I needed to purchase a DMX controller for my son. I don't know a lot about these things, so called the online number to enquire about a particular model. The staff member was very helpful and answered my questions without any condesencion and directed me to the most suitable product which was very reasonably priced.

The DMX controller I ordered was very swiftly delivered with the appropriate DMX cables to boot. I must admit I normally expect something to be missing when ordering online, but am happy to report that certainly wasn't the case with gears4djs.

I will definitely order again from gear4djs should I need other equipment. Recommended for sure.

Gear4DJs Ltd Details

About this company

Visit Gear4DJs

Contact information

Call us on: 0845 5191 225
We live here: Gear4DJs Ltd, Unit 14 Hove Enterprise Centre, Basin Road North,
BN41 1UY Brighton
United Kingdom

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.